On this resource page created specifically for you, you’ll find downloadable PDF copies of slides, tip sheets, published articles, links to our monthly videos, articles and other resources. It’s been a pleasure working with you.
Difficult Conversations (PDF)
Angry Customers (PDF)
Virtual Tips (PDF)
Here’s Karen’s latest Quick Tip video:
Want to see more? Click here to watch more of Karen’s QuickTips!
Karen is also a syndicated columnist and published author. Here is a link to some of her columns: