On this resource page created specifically for you, you’ll find downloadable PDF copies of slides, tip sheets, published articles, links to our monthly videos, articles and other resources. It’s been a pleasure working with you.

Villanova Difficult Conversations (PDF)

10 Tips for Dealing with Angry Customers (PDF)

Here’s Karen’s latest Quick Tip video:

Want to see more? Click here to watch more of Karen’s Quick Tips!

Karen is also a syndicated columnist and published author. Here is a link to some of her columns: