The PAUSE is one of the most powerful tools in your speaking toolbox. Learning to pause when speaking can change the way you are heard and perceived.
The letter from the local tax collector’s office said we were being penalized for failing to pay school taxes last year. It threatened if we didn’t send money by a certain date, there would be additional consequences.
I looked at the letterhead and didn’t recognize the name of the tax collector, which seemed odd as I’ve known her for years. The tone of the letter was also terse; not at all like Patti, who was sweet and understanding. A long-time popular public servant who had been re-elected multiple times, she was a fixture in the township building who always greeted you with a bright smile. A letter from her would have a much softer tone and say something like “perhaps you’ve overlooked the due date of your last school tax payment”. This made no sense to me. So, I called the office.