Karen’s columns for the Philadelphia Business Journal are published in business journals across the nation. Here are some links to her latest articles:
2020
Why Agreeing to Disagree is OK When Having Difficult Conversations August 2020
The Importance of Every Customer Interaction July 2020
7 Steps to Ace Your Next Virtual Video Meeting April 2020
Virtual meetings should not replace personal interactions April 2020
Critical Leadership Lessons during a pandemic March 2020
Maybe it's me: Communication is a two-way street December 2019
Asking someone 'how are you'?' doesn't go far enough September 2019
Driving value for your customers May 2019
Excuse Me for Making Excuses April 2019
How to Make Your Customers Sparkle March 2019
Maybe It's Me February 2019
What Pickleball Can Teach You About Business January 2019
Prevent Listeners from Falling Asleep December 2018
Lessons Learned at UPS: Keep Calm and Carry On December 2018
Inspirational Leadership Lessons from the American Bison October 2018
Staying Present in the Moment August 2018
Impression Management June 2018
Leadership Lessons for Loudmouth Jerks May 2018
Are You Hearing Me? Listening Skills for Business Leaders April 2018
Lessons from Chance Encounters February 2018
Deer in the Headlights: Overcoming the Fear of Public Speaking January 2018
Do you believe these men are ashamed of their behavior? December 2017
Dog Whisperer November 2017
Don’t put words in someone’s mouth October 2017
Customer Service Reps Don’t Always Deserve a Bad Rap September 2017
Fake news is nothing new August 2017
When Mercury goes retrograde: How businesses can survive & thrive August 2017
Your public presentation is boring, blame yourself not your topic. July 2017
How to deal with narcissists, egotists & other overconfident people June 2017
Poise & Humor Count: How to recover from embarrassing moments and other near-calamities April 2017
Leadership Lessons from Political Campaigns March 2017
Sharpening your soft skills January 2017
Make it easy to do business with you December 2016
When business gets personal November 2016
Random acts of kindness across party lines October 2016
Referrals should be your best salespeople July 2016
Do you, as a woman, have an equal seat at the table? May 2016
Email Sends Wrong Signal April 2016
Back to the eye doctor March 2016
What did you say: Why big words & jargon don’t make sense February 2016
Chance encounters that save lives December 2015
Staying relevant during changing times November 2015
She wanted a suck up, didn't find one. How do u teach media relations? September 2015
As a girl she lost her precious watch but learned a valuable lesson July 2015
Listen Up! Can you hear me? July 2015
So you think you're a big shot, careful not to trip over your own power May 2015
Lessons learned from a vendor/customer email war April 2015
Good story-telling advice from a former TV news reporter March 2015
Of Goofing Up and Forgiveness March 2015
Writing for the eye is not writing for the ear January 2015
Executive Presence: Getting it and keeping it January 2015
Welcome to Philadelphia: Giving a bad impression December 2014
Bill Cosby controversy has crisis-management lessons November 2014
Mistaking Public Speaking for Performing October 2014
What's your purpose: You may not know it but you have one September 2014
Do you have their backs? August 2014
Advice to a Younger Self July 2014
A Recipe For Keeping Your Cool June 2014
Moving the why I should care dial June 2014
A confident, commanding presence can deflect workplace bullies May 2014
Don't betray your values to indulge self-absorbed clients April 2014
Making small talk reap big benefits April 2014
'Dumb' is not a nice word March 2014
Little White Lies: Sifting the bad from the good ones February 2014
Practice makes perfect for the best ‘natural’ communicators January 2014
Boarding planes: Me-first Americans January 2014
Coupon Cops: How Employees Can Tarnish Your Reputation December, 2013
South African Church Scam Artists Pray For Your Faith December, 2013
When Inappropriate Comments Threaten the Workplace November, 2013
What Behavior at the Gym Tell Us About Our Co-workers October, 2013
The Modern Art of Apologizing October, 2013
Your Call is Very Important to Us September, 2013
Striking Out On Leadership Development August, 2013
When a Visit to the Eye Doctor Gets on a Patient's Last Nerve July, 2013
When a Hotel is Driving You Crazy July, 2013
Staying in the moment: The importance of being fully present June, 2013
Mad at MacFarlane: We can learn from controversial host May, 2013
Making the moves to go from ordinary to extraordinary May, 2013
Always make time to prepare, or your personal brand will suffer April, 2013
Now is as good a time as any to tell someone they're valued March, 2013
Giveaways and gimmicks are no substitute for service March, 2013
Don't sacrifice customer experience to company image February, 2013
Lessons from Apple February, 2013
A lesson on first impressions: You lost me at 'hello' January, 2013
Are You Hiding Your Holiday Candy in the Meat Aisle? January, 2013
What’s in a Title? Watch Out for Those Chief Jargon Officers December, 2012
Take a Reading: Where is Your Moral Compass Pointing? December, 2012
All Weather Leadership Lessons From Christie and Obama November, 2012
The 35,000-Foot-High Approach to Making Old Talk New November, 2012
A Study in Contrast in How to Deal with Your Customers October, 2012
Way to Go Dude October, 2012
The Microphone is Always On September, 2012
Communicating is not about Talking, it’s about Connecting September, 2012
It’s Never Too Late to be the Person You Want Others to See August, 2012
Short Attention Spans are a Huge Threat to ... where was I? August, 2012
At Penn State, People in Power Forgot Some Basic Rules July, 2012
SPEAKERS: Do Your Audience a Favor and Get Over Yourself June, 2012
Even When the Away Message is On, You’re Never Off June, 2012
Put Your Heart Into What You Do and People Will Respond May, 2012
A Workplace Lesson from a Venerable Member of the Family May, 2012
Putting Your Presentation in the Upright Position April, 2012
A Simple Checklist to Avoid Losing Sleep Over Your Clients April, 2012
Are Your Words Keepers or Clunkers? Here's How to Tell March, 2012
Don't Underestimate the Importance of Vision and Story March, 2012
Earning Trust on Earnings Calls February, 2012
Stage Presence Tips from the State of the Union Address January, 2012
