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You are here: Home / Archives for Op-Ed

March 13, 2020 by Karen Friedman Leave a Comment

Op-ed: Critical leadership lessons during a Pandemic

Leading during a pandemic is clearly more challenging than navigating a smaller crisis. Yet the lessons learned for responding and communicating as events unfold is the same.

Don’t Blame

Instead of blaming others or focusing on mistakes made, tell people what you’re doing to improve the situation and keep them safe. Let them know they can count on you and your team for information support and resources.

Collaborate

It is critical to demonstrate unity across business units and brands. That means working together and relying on partnerships for expert guidance and advice. This is not a time to be a know it all or go at it alone. It is a time to seek multiple opinions to make the best decisions for your organization.

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Filed Under: Op-Ed Tagged With: collaborate, communicate, coronavirus, crisis, Interview, Karen Friedman, leadership, Leadership lessons, Media, message, Pandemic, speaking, spokesperson, virus

April 19, 2017 by Karen Friedman Leave a Comment

Op-ed: What United Airlines should have done – What everyone is missing

A lot has been written about the recent United Airlines public relations disaster and most of the so-called Monday morning quarterbacks are correct in their assessments of what should have been done. After a video of 69-year-old Dr. David Dao being violently dragged from his seat went viral, I agree that United CEO Oscar Munoz waited far too long to apologize to the passenger and take responsibility for what happened.

When he finally did speak publicly, it was about United when it should have been about passenger safety and making sure something like this doesn’t happen again.
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Filed Under: Op-Ed Tagged With: airlines, apology, Business reputation, customer satisfaction, Karen Friedman, media communications, news story, training

February 12, 2015 by Karen Friedman Leave a Comment

Op-Ed: Lessons to be learned from Brian Williams

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I was a reporter for WPVI ABC TV Philadelphia when Brian was at WCAU TV Philadelphia. We occasionally competed on stories. Because I recall Brian as one of the best journalists I have come across, I was quite upset at the suspension and what has transpired. Yet, I understand it and think NBC did the right thing. [Read more…]FacebooktwitterlinkedinrssyoutubeFacebooktwitterlinkedinrssyoutube

Filed Under: Op-Ed Tagged With: apology, Brian Williams, Business reputation, credibility, crisis management, Karen Friedman, Media, message, NBC, news story

November 24, 2014 by Karen Friedman Leave a Comment

Op-Ed: Bill Cosby controversy has crisis-management lesson

Bill Cosby

You have to be living on another planet to have missed the sexual assault allegations against Bill Cosby. I have no idea if he’s guilty or not, but there are classic crisis management lessons to be learned from his media blunders:

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Filed Under: Op-Ed Tagged With: apology, audience message, Bill Cosby, career, Karen Friedman, media communications, news story

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