Delivering unpleasant news is difficult to do, especially during these challenging times. In our 98th Quick Tip Video, learn how to address the elephant in the room quickly and effectively.
A lot has been written about the recent United Airlines public relations disaster and most of the so-called Monday morning quarterbacks are correct in their assessments of what should have been done. After a video of 69-year-old Dr. David Dao being violently dragged from his seat went viral, I agree that United CEO Oscar Munoz waited far too long to apologize to the passenger and take responsibility for what happened.
When he finally did speak publicly, it was about United when it should have been about passenger safety and making sure something like this doesn’t happen again.
[Read more…] about Op-ed: What United Airlines should have done – What everyone is missing
Karen Friedman Enterprises helps professionals combine style and expertise to better engage, command attention, minimize mistakes, convey vision and project leadership presence when communicating with key listeners and decision makers.