Karen Friedman Enterprises

CREATING COMPELLING COMMUNICATORS

  • About
    • About KFE
    • About Karen Friedman
    • About our Team
  • Services
    • Media Training
    • Crisis Training
    • Presentation & Speaker Training
    • Message Development
    • Executive Coaching
    • Women’s Leadership
    • Medical & Scientific Meetings
  • Speaker
  • Syndicated Columns
    • Philadelphia Business Journal
    • Op-Ed
    • Headlines
  • Books
  • Audio+Video
    • QuickTip TV
    • Podcasts
    • ReachMD
  • Clients
    • About Our Clients
    • What They’re Saying…
You are here: Home / Archives for airlines

April 19, 2017 by Karen Friedman Leave a Comment

Op-ed: What United Airlines should have done – What everyone is missing

A lot has been written about the recent United Airlines public relations disaster and most of the so-called Monday morning quarterbacks are correct in their assessments of what should have been done. After a video of 69-year-old Dr. David Dao being violently dragged from his seat went viral, I agree that United CEO Oscar Munoz waited far too long to apologize to the passenger and take responsibility for what happened.

When he finally did speak publicly, it was about United when it should have been about passenger safety and making sure something like this doesn’t happen again.
[Read more…]

FacebooktwitterlinkedinrssyoutubeFacebooktwitterlinkedinrssyoutube

Filed Under: Op-Ed Tagged With: airlines, apology, Business reputation, customer satisfaction, Karen Friedman, media communications, news story, training

Contact Us

Contact Us:

Karen Friedman Enterprises
PO Box 224
Blue Bell PA 19422

e: info@karenfriedman.com
p: 610.292.9780

Follow Me

Buy the Books…

You can purchase Karen's books online from these booksellers:

buttons-amazon

buttons-b+n

buttons-amazon

Who is KFE?

Karen Friedman Enterprises helps professionals combine style and expertise to better engage, command attention, minimize mistakes, convey vision and project leadership presence when communicating with key listeners and decision makers.

Website designed by Novel Idea. ©Copyright 2015, Karen Friedman Enterprises, All Rights Reserved.
Based on the ·Executive Pro Theme/Genesis Framework by StudioPress · Built using WordPress · Log in