I agreed to do a radio interview about challenges that small businesses face. Only, when the hosts called a few minutes prior to the live interview, I knew I had probably made a mistake. They were throwing out a few F-bombs, trying to sound like shock-jocks and clearly knew nothing about my new book or business, which was why they invited me on their show. I realized it was their shtick and given we teach people how to turn communications to their advantage, I was confident, perhaps over-confident, that I could handle it.
Quick Tip #71: How to Shine on at on line meetings
Online meetings are commonplace, but most of us have no on-screen experience. These quick tips from a former television personality will help you shine on line.
Quick Tip #70: How to Interrupt Politely
How do you interrupt a conversation when it seems no one wants to hear what you have to say? This video will show you how to cut someone off politely.
Customer Service Reps Don’t Always Deserve a Bad Rap
I think people who make service calls get a bad rap. Some, more than others. Yet, if you really stop to think about it, I bet you’d be hard pressed to count the bad ones on one hand. That includes Xfinity, everyone’s favorite whipping company.
Just this week, we had numerous service repair people to our home. The dryer was replaced. The air conditioner needed a tune up. A couple of people came out to give us an estimate on a water heater and Xfinity was in the neighborhood checking out an issue. They couldn’t have been nicer or more professional.
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