Karen Friedman Enterprises

CREATING COMPELLING COMMUNICATORS

  • About
    • About KFE
    • About Karen Friedman
    • About our Team
  • Services
    • Media Training
    • Crisis Training
    • Presentation & Speaker Training
    • Message Development
    • Executive Coaching
    • Women’s Leadership
    • Medical & Scientific Meetings
  • Speaker
  • Syndicated Columns
    • Philadelphia Business Journal
    • Op-Ed
    • Headlines
  • Books
  • Audio+Video
    • QuickTip TV
    • Podcasts
    • ReachMD
  • Clients
    • About Our Clients
    • What They’re Saying…
You are here: Home / Archives for gimmicks

March 8, 2013 by Karen Friedman Leave a Comment

Giveaways and gimmicks are no substitute for service

A client recently told me he prides himself on sending handwritten notes to employees.

As the vice president of a large hotel chain, he has never met many of these people in person so this is his way of making a connection. Like his hotel brand, he strives to create an experience that is memorable, personal and increases guest loyalty. He’s trying to get his property managers to look for ways to show appreciation to their own employees.

While not suggesting they begin a note-writing campaign, he says it’s like a trickle-down theory. If managers express appreciation to employees, those workers will feel valued and that will spill over to how they engage with guests. Well put. This is a guy who gets it. [Read more…]

FacebooktwitterlinkedinrssyoutubeFacebooktwitterlinkedinrssyoutube

Filed Under: Philadelphia Business Journal Tagged With: appreciation, client communication, employee appreciation, gimmicks

Contact Us

Contact Us:

Karen Friedman Enterprises
PO Box 224
Blue Bell PA 19422

e: info@karenfriedman.com
p: 610.292.9780

Follow Me

Buy the Books…

You can purchase Karen's books online from these booksellers:

buttons-amazon

buttons-b+n

buttons-amazon

Who is KFE?

Karen Friedman Enterprises helps professionals combine style and expertise to better engage, command attention, minimize mistakes, convey vision and project leadership presence when communicating with key listeners and decision makers.

Website designed by Novel Idea. ©Copyright 2015, Karen Friedman Enterprises, All Rights Reserved.
Based on the ·Executive Pro Theme/Genesis Framework by StudioPress · Built using WordPress · Log in