The letter from the local tax collector’s office said we were being penalized for failing to pay school taxes last year. It threatened if we didn’t send money by a certain date, there would be additional consequences.
I looked at the letterhead and didn’t recognize the name of the tax collector, which seemed odd as I’ve known her for years. The tone of the letter was also terse; not at all like Patti, who was sweet and understanding. A long-time popular public servant who had been re-elected multiple times, she was a fixture in the township building who always greeted you with a bright smile. A letter from her would have a much softer tone and say something like “perhaps you’ve overlooked the due date of your last school tax payment”. This made no sense to me. So, I called the office.
[Read more…] about Sharpening your soft skills
