First Lady Michelle Obama said words matter and she’s right. The words you use at work can signal credibility, presence, leadership, authority or not! Learn what words work and why they matter in presentations, interviews and conversations.
Quick Tip #64: Handling Questions and Answers
Quick Tip #59: Ace your next virtual meeting
Listen Up, Can you Hear Me?
Is it me or does it seem that no one really listens anymore? Case in point. I called my salon this morning to move an appointment. The conversation went something like this:
Me: “Hi. I have a manicure appointment Saturday morning that I’d like to reschedule.”
Reception: “Okay, you want to cancel your appointment Friday?”
Me: “No. I have an appointment Saturday that I want to cancel and reschedule.”
Reception. “Okay, I’ve moved you to the same time on Friday.”
Me: “Let’s start over.”
Reception: “Sorry?”
