Karen Friedman Enterprises
Creating compelling communicators.
I hope you and your family are faring well during these difficult times. This month’s quick tip will help you slow it down, which we’ve all been forced to do in our own lives. That said, while so much of our business is in person, I want you to know that we are also here via phone or video technology should you need help with messaging and communication preparation during this unprecedented time period. Stay well and healthy! See you on the other side!
Leading during a pandemic is clearly more challenging than navigating a smaller crisis. Yet the lessons learned for responding and communicating as events unfold is the same.
Don’t Blame
Instead of blaming others or focusing on mistakes made, tell people what you’re doing to improve the situation and keep them safe. Let them know they can count on you and your team for information support and resources.
Collaborate
It is critical to demonstrate unity across business units and brands. That means working together and relying on partnerships for expert guidance and advice. This is not a time to be a know it all or go at it alone. It is a time to seek multiple opinions to make the best decisions for your organization.
[Read more…] about Op-ed: Critical leadership lessons during a PandemicOn this resource page created specifically for you, you’ll find downloadable PDF copies of slides, tip sheets, published articles, links to our monthly videos, articles and other resources. It’s been a pleasure working with you.
Grubhub Difficult Conversations (PDF)
10 Tips for Dealing with Angry Customers (PDF)
Here’s Karen’s latest Quick Tip video:
Want to see more? Click here to watch more of Karen’s Quick Tips!
Karen is also a syndicated columnist and published author. Here is a link to some of her columns:
Learning how to ask the right questions will help you have a two-way dialogue rather than just getting a yes or no answer. Learn how in this video.
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