Good moderators and facilitators make it look easy, but moderating a panel is tricky unless you follow these key tips to keep the conversation focused and flowing.
Quick Tip #56: Moderating Panels
Lessons learned from a vendor/customer email war
I don’t take pleasure in firing vendors or anyone for that matter though this may be the exception. ‘Michael’ handled our payroll for years. Every year, I watched our fees go up with no advance notice or explanation so I inquired as to why his rates were outpacing inflation.
I was told it’s because he has the “best payroll staff in the industry” and therefore he increases their pay each year. He went on to say that he was competitive and customers who have left him often came back because other firms “typically screwed things up.” Annoyed, I dashed off a terse email to our CFO saying that’s the kind of thing people say when they don’t have a real reason and then I hit send a bit too quickly. Only I accidentally sent it to Michael. [Read more…] about Lessons learned from a vendor/customer email war
Quick Tip #55: Storytelling to Inspire Outcomes
[youtube=http://youtu.be/g5J-Q9PKie8&rel=0&theme=light]
Telling stories is something that comes naturally to all of us. We do it without thinking. Learn how to better engage business listeners with these simple storytelling strategies in this month’s quick tip video.
Good story-telling advice from a former TV news reporter
I recently read an article predicting trends we can expect in business this year. The author said business people will start creating and telling stories to better market themselves and their companies.
The author isn’t wrong. He just failed to put his prediction in context. Businesses and companies have been telling stories since the beginning of time. From cave paintings to wanderers who traveled the country to bring news to people, stories have always been a part of human interaction. Stories engage, create connections, enhance understanding and are memorable long after the facts are forgotten.
[Read more…] about Good story-telling advice from a former TV news reporter
