by [youtube=http://youtu.be/9P6kVRISiR4&rel=0&theme=light]
Have you ever had a disagreement with a client or perhaps said something you later realized you shouldn’t have said? This month’s video teaches you how to repair relationships that matter.
About Karen Friedman
Karen Friedman is a business communications expert, columnist, best-selling author of Shut Up and Say Something and Ordinary People: Extraordinary Lessons. She heads Karen Friedman Enterprises, a leadership communications firm and is adjunct faculty at Smith College's Executive Education program for women. An award winning former television news reporter, she also hosts Speaking Of, on ReachMD.com, a radio show for healthcare professionals.
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