As I exited Amtrak at Philadelphia’s 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed directions and headed up. Like a scene from a bad You Tube clip, surprised passengers stumbled over their own feet trying to walk down the up staircase while spectators laughed out loud when suddenly, the irony of the situation struck me.
Communicating virtually is far different than speaking to people in person. So how can we make the most of this in meetings, virtual rooms and other settings where we want to make a great impression?
First Lady Michelle Obama said words matter and she’s right. The words you use at work can signal credibility, presence, leadership, authority or not! Learn what words work and why they matter in presentations, interviews and conversations.