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July 7, 2015 by Karen Friedman Leave a Comment

Listen Up, Can you Hear Me?

Is it me or does it seem that no one really listens anymore? Case in point. I called my salon this morning to move an appointment. The conversation went something like this:

Me: “Hi. I have a manicure appointment Saturday morning that I’d like to reschedule.”

Reception: “Okay, you want to cancel your appointment Friday?”

Me: “No. I have an appointment Saturday that I want to cancel and reschedule.”

Reception. “Okay, I’ve moved you to the same time on Friday.”

Me: “Let’s start over.”

Reception: “Sorry?”

[Read more…]

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Filed Under: Philadelphia Business Journal Tagged With: audience message, business communication, client communication, communicating, Communication, first impression, Karen Friedman, listening

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Karen Friedman Enterprises helps professionals combine style and expertise to better engage, command attention, minimize mistakes, convey vision and project leadership presence when communicating with key listeners and decision makers.

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