Is it me or does it seem that no one really listens anymore? Case in point. I called my salon this morning to move an appointment. The conversation went something like this:
Me: “Hi. I have a manicure appointment Saturday morning that I’d like to reschedule.”
Reception: “Okay, you want to cancel your appointment Friday?”
Me: “No. I have an appointment Saturday that I want to cancel and reschedule.”
Reception. “Okay, I’ve moved you to the same time on Friday.”
Me: “Let’s start over.”
Reception: “Sorry?”
