by Nothing damages a speaker’s credibility and distracts listeners more than those ums, uh, ah, you know, and other fillers so many speakers lean on. Learn how to get rid of them so audiences pay attention to your message.
About Karen Friedman
Karen Friedman is a business communications expert, columnist, best-selling author of Shut Up and Say Something and Ordinary People: Extraordinary Lessons. She heads Karen Friedman Enterprises, a leadership communications firm and is adjunct faculty at Smith College's Executive Education program for women. An award winning former television news reporter, she also hosts Speaking Of, on ReachMD.com, a radio show for healthcare professionals.
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