audience message

by Karen Friedman on July 7, 2015 Leave a Comment

Listen Up, Can you Hear Me?

Is it me or does it seem that no one really listens anymore? Case in point. I called my salon this morning to move an appointment. The conversation went something like this:

Me: “Hi. I have a manicure appointment Saturday morning that I’d like to reschedule.”

Reception: “Okay, you want to cancel your appointment Friday?”

Me: “No. I have an appointment Saturday that I want to cancel and reschedule.”

Reception. “Okay, I’ve moved you to the same time on Friday.”

Me: “Let’s start over.”

Reception: “Sorry?”

Business Commentary With Bite

Karen’s columns for the Philadelphia Business Journal are published in business journals across the nation. Here are some links to her latest articles:

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by Karen Friedman on May 16, 2015 Leave a Comment

Quick Tip #56: Moderating Panels

Good moderators and facilitators make it look easy, but moderating a panel is tricky unless you follow these key tips to keep the conversation focused and flowing.

by Karen Friedman on March 20, 2015 Leave a Comment

Good story-telling advice from a former TV news reporter

I recently read an article predicting trends we can expect in business this year. The author said business people will start creating and telling stories to better market themselves and their companies.

The author isn’t wrong. He just failed to put his prediction in context. Businesses and companies have been telling stories since the beginning of time. From cave paintings to wanderers who traveled the country to bring news to people, stories have always been a part of human interaction. Stories engage, create connections, enhance understanding and are memorable long after the facts are forgotten.

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