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A lot has been written about the recent United Airlines public relations disaster and most of the so-called Monday morning quarterbacks are correct in their assessments of what should have been done. After a video of 69-year-old Dr. David Dao being violently dragged from his seat went viral, I agree that United CEO Oscar Munoz waited far too long to apologize to the passenger and take responsibility for what happened.
When he finally did speak publicly, it was about United when it should have been about passenger safety and making sure something like this doesn’t happen again.
Below, you’ll find links to stories in other publications, both print and online, written by Karen Friedman, as well as Karen’s interviews, and pieces where Karen has been quoted as an industry expert.
TIME – Motto: How and When to Turn Down a Promotion February 2016
USA Today: A Cosby Confession, Not Necessarily July 2015
Fast Company: Seven Habits of Likeable People May 2015
CNBC: Reasons to be careful about what you say at work February 2015
Blog Talk Radio: How to Become a Memorable Speaker February 2015
Today Money: Hush! Be careful what you say February 2015
Forbes: The 10 worst body language mistakes February 2015
The Jewish Exponent: Newsmakers of the Week December 2014
Enterprising Women: Ideas to Grow your Business July 2014
PRSA Tactics: The Keys to Great Writing February 2014
Cison: Ten Tactics to Captivate Your Audience October 2013
Forbes: Ten phrases that are holding your career back October 2012
Pharma Voice: Leading in Difficult Times August 2012
Forbes: Why you shouldn’t take that promotion October 2011
Forbes: The most annoying business jargon January 2011
Forbes: How to communicate better at work November 2010
NY Times: Auditioning in a Video Resume April 2007
Entrepreneur: 12 Media Myths that can Sink your PR Plan
PR News: Best Spokesperson Tactics
C-Suite Book Club: Shut Up and Say Something