Karen’s columns for the Philadelphia Business Journal are published in business journals across the nation. Here are some links to her latest articles:
2024
When Appliances Die at the Worst Possible Times and How Companies Can Benefit
August 2024
How Digital Communications has Eroded Good Manners
June 2024
What Lost Socks can teach you about Effective Communication
May 2024
How to Bridge Linguistic Divides without Translators
April 2024
The Consequences of Neglecting Customer Complaints
March 2024
Effective Communication Must Cut through the Clutter
February 2024
What Technical Blunders can Teach us about Patience and Empathy
January 2024
What Business Communicators Can Learn from Tour Guides
December 2023
Be a Leader Who Listens
November 2023
Why Non-verbal Communication must Match Verbal Communication
October 2023
Why Women Should not Talk Like Men
September 2023
Hand over the keys to allow your team to succeed
August 2023
What country music can teach us about storytelling
July 2023
How empathy helps executives create a stronger workplace
June 2023
Breaking up with vendors can be hard. Don’t take the easy way out.
May 2023
How Bad Bosses can teach you to be a Good One
April 2023
When it’s OK to Tell a White Lie
March 2023
The Importance of Listening Beyond Words
February 2023
Human Interaction is Still Key
January 2023
Where are my Socks?
December 2022
Advice for the Working Mother
November 2022
What Fetterman, Oz can teach us about the softer skills of debating
October 2022
What toasts can teach us about business communication
September 2022
How to Lose Customers and Sabotage Relationships in Five Easy Steps
August 2022
An Action News Reunion
July 2022
How to deliver in a more polished and confident manner
June 2022
Nail it Face to Face
May 2022
How a podcast listener’s email led to emotional monetary support for Ukrainians
April 2022
What is an Expert?
March 2022
The Importance of Listening Beyond Words
February 2022
Moving Time Forward in 2022
January 2022
How to help those impacted by recent natural disasters
December 2021
When Secrets Threaten Friendships
November 2021
Communicating Supply Chain Issues
October 2021
Summer camp memories can help make us more authentic in business
September 2021
Five Ways to Deal with Dismissiveness
August 2021
How to Strike a Balance between Confident and Cocky in the Workplace
July 2021
Political Correctness in the Workplace
May 2021
How to Apply 4 Rules of the Roads as Workplace Lessons
April 2021
Why Pet Names are Professionally Unacceptable
March 2021
When Private Conversations go Public, the Pandemic Edition
February 2021
Four Ways to Reinvent your Business During Covid 19
January 2021
Why Agreeing to Disagree is OK When Having Difficult Conversations
August 2020
The Importance of Every Customer Interaction
July 2020
7 Steps to Ace Your Next Virtual Video Meeting
April 2020
Virtual meetings should not replace personal interactions
April 2020
Maybe it's me: Communication is a two-way street
December 2019
Asking someone 'how are you'?' doesn't go far enough
September 2019
Driving value for your customers
May 2019
Excuse Me for Making Excuses
April 2019
How to Make Your Customers Sparkle
March 2019
Maybe It's Me
February 2019
What Pickleball Can Teach You About Business
January 2019
Prevent Listeners from Falling Asleep
December 2018
Lessons Learned at UPS: Keep Calm and Carry On
December 2018
Inspirational Leadership Lessons from the American Bison
October 2018
Staying Present in the Moment
August 2018
Impression Management
June 2018
Leadership Lessons for Loudmouth Jerks
May 2018
Are You Hearing Me? Listening Skills for Business Leaders
April 2018
Lessons from Chance Encounters
February 2018
Deer in the Headlights: Overcoming the Fear of Public Speaking
January 2018
Do you believe these men are ashamed of their behavior?
December 2017
Dog Whisperer
November 2017
Don’t put words in someone’s mouth
October 2017
Customer Service Reps Don’t Always Deserve a Bad Rap
September 2017
Fake news is nothing new
August 2017
When Mercury goes retrograde: How businesses can survive & thrive
August 2017
Your public presentation is boring, blame yourself not your topic.
July 2017
How to deal with narcissists, egotists & other overconfident people
June 2017
Poise & Humor Count: How to recover from embarrassing moments and other near-calamities
April 2017
Leadership Lessons from Political Campaigns
March 2017
Sharpening your soft skills
January 2017
Make it easy to do business with you
December 2016
When business gets personal
November 2016
Random acts of kindness across party lines
October 2016
Referrals should be your best salespeople
July 2016
Do you, as a woman, have an equal seat at the table?
May 2016
Email Sends Wrong Signal
April 2016
Back to the eye doctor
March 2016
What did you say: Why big words & jargon don’t make sense
February 2016
Chance encounters that save lives
December 2015
Staying relevant during changing times
November 2015
She wanted a suck up, didn't find one. How do u teach media relations?
September 2015
As a girl she lost her precious watch but learned a valuable lesson
July 2015
Listen Up! Can you hear me?
July 2015
So you think you're a big shot, careful not to trip over your own power
May 2015
Lessons learned from a vendor/customer email war
April 2015
Good story-telling advice from a former TV news reporter
March 2015
Of Goofing Up and Forgiveness
March 2015
Writing for the eye is not writing for the ear
January 2015
Executive Presence: Getting it and keeping it
January 2015
Welcome to Philadelphia: Giving a bad impression
December 2014
Bill Cosby controversy has crisis-management lessons
November 2014
Mistaking Public Speaking for Performing
October 2014
What's your purpose: You may not know it but you have one
September 2014
Do you have their backs?
August 2014
Advice to a Younger Self
July 2014
A Recipe For Keeping Your Cool
June 2014
Moving the why I should care dial
June 2014
A confident, commanding presence can deflect workplace bullies
May 2014
Don't betray your values to indulge self-absorbed clients
April 2014
Making small talk reap big benefits
April 2014
'Dumb' is not a nice word
March 2014
Little White Lies: Sifting the bad from the good ones
February 2014
Practice makes perfect for the best ‘natural’ communicators
January 2014
Boarding planes: Me-first Americans
January 2014
Coupon Cops: How Employees Can Tarnish Your Reputation
December, 2013
South African Church Scam Artists Pray For Your Faith
December, 2013
When Inappropriate Comments Threaten the Workplace
November, 2013
What Behavior at the Gym Tell Us About Our Co-workers
October, 2013
The Modern Art of Apologizing
October, 2013
Your Call is Very Important to Us
September, 2013
Striking Out On Leadership Development
August, 2013
When a Visit to the Eye Doctor Gets on a Patient's Last Nerve
July, 2013
When a Hotel is Driving You Crazy
July, 2013
Staying in the moment: The importance of being fully present
June, 2013
Mad at MacFarlane: We can learn from controversial host
May, 2013
Making the moves to go from ordinary to extraordinary
May, 2013
Always make time to prepare, or your personal brand will suffer
April, 2013
Now is as good a time as any to tell someone they're valued
March, 2013
Giveaways and gimmicks are no substitute for service
March, 2013
Don't sacrifice customer experience to company image
February, 2013
Lessons from Apple
February, 2013
A lesson on first impressions: You lost me at 'hello'
January, 2013
Are You Hiding Your Holiday Candy in the Meat Aisle?
January, 2013
What’s in a Title? Watch Out for Those Chief Jargon Officers
December, 2012
Take a Reading: Where is Your Moral Compass Pointing?
December, 2012
All Weather Leadership Lessons From Christie and Obama
November, 2012
The 35,000-Foot-High Approach to Making Old Talk New
November, 2012
A Study in Contrast in How to Deal with Your Customers
October, 2012
Way to Go Dude
October, 2012
The Microphone is Always On
September, 2012
Communicating is not about Talking, it’s about Connecting
September, 2012
It’s Never Too Late to be the Person You Want Others to See
August, 2012
Short Attention Spans are a Huge Threat to ... where was I?
August, 2012
At Penn State, People in Power Forgot Some Basic Rules
July, 2012
SPEAKERS: Do Your Audience a Favor and Get Over Yourself
June, 2012
Even When the Away Message is On, You’re Never Off
June, 2012
Put Your Heart Into What You Do and People Will Respond
May, 2012
A Workplace Lesson from a Venerable Member of the Family
May, 2012
Putting Your Presentation in the Upright Position
April, 2012
A Simple Checklist to Avoid Losing Sleep Over Your Clients
April, 2012
Are Your Words Keepers or Clunkers? Here's How to Tell
March, 2012
Don't Underestimate the Importance of Vision and Story
March, 2012
Earning Trust on Earnings Calls
February, 2012
Stage Presence Tips from the State of the Union Address
January, 2012
