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December 9, 2016 by Karen Friedman Leave a Comment

Make it easy to do business with you

It was in the crunch of early morning emails when I realized the internet wasn’t working. I immediately started trouble shooting. I rebooted my computer, turned the internet router off and then back on, and pushed a few unnamed blinking buttons on the box. Nothing worked, so I took the next measure. I texted my husband who was away on a business trip.

Me:                    The internet isn’t working and I don’t know why.

Husband:         Turn the power strip off, wait a minute and turn it back on.

Me:                    What about the button that says WPS?

Husband:         Don’t touch it.

Me:                    Oops, I already did, now what?

Husband:         I don’t know, call Xfinity.

[Read more…]

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Filed Under: Philadelphia Business Journal Tagged With: business, customer satisfaction, customer service, customers, doing business, first impression, internet, Karen Friedman, media communications, Xfinity

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Karen Friedman Enterprises helps professionals combine style and expertise to better engage, command attention, minimize mistakes, convey vision and project leadership presence when communicating with key listeners and decision makers.

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