Karen Friedman Enterprises
Creating compelling communicators.
You have to be living on another planet to have missed the sexual assault allegations against Bill Cosby. I have no idea if he’s guilty or not, but there are classic crisis management lessons to be learned from his media blunders: [Read more…] about Bill Cosby controversy has crisis-management lessons
[youtube=http://youtu.be/ItEA6oJDaoA&rel=0&theme=light]
It’s pretty tough to make the same old tired subject sound fresh and exciting especially if you’re not excited. Learn how to make old talk new again at meetings, presentations, with customers and prospects.
The Amtrak train from New York’s Penn Station to 30th Street Philadelphia burped and lurched and suddenly screeched to a stop in Newark. As passengers wondered what happened, the conductor instructed everyone headed to Philadelphia to get off. He said the train had mechanical problems and we were to wait on the platform for the next train to Philadelphia.
Given it was evening rush hour, when the next train arrived; it was packed without a seat to be found. So like others, I stood for the following one and a half hours. Only, I was wearing high heels that quickly became uncomfortable as I was sandwiched in-between two bouncy rail cars standing shoulder to shoulder with two male strangers whose 24-hour deodorant was apparently on its 25th hour on this muggy summer evening. So, a little unsteady on my feet and staring to feel queasy, I held on hoping for the best. [Read more…] about Your call is very important to us
Whenever I call my bank, no one calls me back. I have actually driven to the bank and spoken to the manager in person. He profusely apologizes and promises it won’t happen again. Then of course it does. The latest round of unreturned calls and voicemails to inquire about unrecognized charges on a statement began two weeks before I actually got through to someone on the phone. I was angry and let him know it. He reacted by saying “I’ve called you back repeatedly.” I said, “That is simply not true and you know it. My caller ID and voicemail are working.” Silence.
Finally, he said, “Ms. Friedman, I apologize for the inconvenience but as the customer relationship manager, I’m here to help you.” I almost fell off my chair. Customer relationship manager? Was this a joke? We have no relationship and clearly he wasn’t doing much to manage this one. Do organizations really think titles will be so impressive that they’ll influence our way of thinking? [Read more…] about What’s in a title? Watch out for those Chief Jargon Officers
 |
 |
|||
|
|
|
|
|
